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No answers on bug reports and feature requests [message #88237] Tue, 15 March 2022 10:15 Go to next message
henningaround is currently offline  henningaround
Messages: 27
Registered: January 2022
Location: Cologne
Junior Member
Hello,

does anybody get any answer when reportings bugs or requesting feature via the MIOConsole3D App?

I don't have any hint if a report even has been sent and recieved succesfully.

Best
Henning

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Re: No answers on bug reports and feature requests [message #88238 is a reply to message #88237] Tue, 15 March 2022 15:26 Go to previous messageGo to next message
bj is currently offline  bj
Messages: 615
Registered: July 2011
Senior Member
Administrator
We generally only reply to bug reports or feature requests if we need more information, or if we know the problem has been solved in a newer version of the software.

If you need to follow up on a report, or need help resolving the problem, please open a support ticket: https://mhsecure.com/support

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Re: No answers on bug reports and feature requests [message #88239 is a reply to message #88237] Wed, 16 March 2022 03:49 Go to previous messageGo to next message
henningaround is currently offline  henningaround
Messages: 27
Registered: January 2022
Location: Cologne
Junior Member
Hi!
Thanks for your reply!
I personally find this type of communication very unsatisfactory. Nowadays, I would consider it a matter of course to at least acknowledge receipt of a request.
Cheers
Henning

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Re: No answers on bug reports and feature requests [message #88240 is a reply to message #88239] Wed, 16 March 2022 03:52 Go to previous messageGo to next message
henningaround is currently offline  henningaround
Messages: 27
Registered: January 2022
Location: Cologne
Junior Member
And I would like to add the question:
What is the bug report feature in the MIOConsole3d app for if it does not open a support ticket?

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Re: No answers on bug reports and feature requests [message #88241 is a reply to message #88240] Wed, 16 March 2022 04:30 Go to previous message
bj is currently offline  bj
Messages: 615
Registered: July 2011
Senior Member
Administrator
To report a bug that our team triages.

I am sorry that you find it unsatisfactory; it's different teams and different systems.

Feel free to follow up the bug report with a support request.

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