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MH Repair Service [message #86000] Fri, 10 January 2014 16:55 Go to next message
disgruntled
Messages: 1
Registered: January 2014
Junior Member
Hi all,

Just wondered what other people's experience of MH (UK) repair has been, because mine has ... and continues to be ... shocking.

ULN2 sent off in August 2013. Since then:

I've not had a single email from either the UK firm (SCV) or MH that I haven't instigated myself
There was no confirmation of them receiving the unit
No contact telling me what was happening
After I finally got a response to my inquiries telling me it was going to MH (USA) for motherboard repair I still don't have a written confirmation of how much the repair will cost (which I asked them to supply) so I can't even remember the cost of the repair I authorised.

It's since being sitting (as far as I know) in the states waiting for parts.

It is now January. I've lost track of the number of projects (including 4 BBC 60 minute documentaries) I've done without it.

I assume they have been selling these units in the meantime - so perhaps they should have taken some parts out of one of those instead of making me wait over 4 months.


I love the ethos of the company, and the tech support I received online was excellent, but this has just made me completely loose faith.

And if someone from MH is listening - please help me out here!
Re: MH Repair Service [message #86002 is a reply to message #86000] Tue, 14 January 2014 18:35 Go to previous messageGo to next message
jon is currently offline  jon
Messages: 39
Registered: November 2012
Member
This is not the expectation or desire for our customers. Some parts supply issues did affect some repair turnarounds recently, and in this case compounded with the holiday period and recent relocation efforts over in the UK. We will reach out to all parties and ensure that a proper remedy has been reached.

Best regards,

Jon Stern
Metric Halo


Jon Stern
Metric Halo Support
Re: MH Repair Service [message #86035 is a reply to message #86002] Mon, 03 March 2014 10:38 Go to previous messageGo to next message
skanker is currently offline  skanker
Messages: 1
Registered: March 2014
Location: UK
Junior Member
Can you tell who carries out MH services in the UK please?

I could so with sending mine in too.
Re: MH Repair Service [message #86251 is a reply to message #86035] Sun, 13 September 2015 15:07 Go to previous message
Matthew Rice is currently offline  Matthew Rice
Messages: 5
Registered: September 2015
Location: Italy
Junior Member
@disgruntled
Which kind of problem has had your ULN-2 ?
Some defect ?
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