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MH Link install frozen Macbook [message #87947] Wed, 31 March 2021 13:06 Go to next message
scardanelli is currently offline  scardanelli
Messages: 21
Registered: January 2014
Location: Merléac, Brittany, Franc...
Junior Member

In anticipation of getting my 3D card in a few days I downloaded and installed the latest 3D software.

Couldn't find the MHLink software after unzipping. So I opened "contents" of the MH 3D Console package and found the MHLink installer - which I ran from there.

Nowhere in the instructions for 3D Console does it say that the driver is to be installed from the 3 D console....which I have just discovered by opening the Console on my Studio Mac Pro

I now have a frozen MacBook - the start up is stuck at the grey screen with the progress bar all the way over at 100%.

I'm assuming I've done something stupid in running the installer separately from the Console?

And did I miss in big letters - install driver from Console?

A little annoyed....

Can anyone suggest how to get the files I've installed on the MacBook removed, perhaps using Target mode from my Mac Pro?

Thanks
Re: MH Link install frozen Macbook [message #87948 is a reply to message #87947] Wed, 31 March 2021 13:40 Go to previous messageGo to next message
scardanelli is currently offline  scardanelli
Messages: 21
Registered: January 2014
Location: Merléac, Brittany, Franc...
Junior Member

Can't see how to edit title of post but SOLVED - removed extension using target mode, re-installed from Console. All good.
Re: MH Link install frozen Macbook [message #87949 is a reply to message #87948] Wed, 31 March 2021 15:48 Go to previous messageGo to next message
bj is currently offline  bj
Messages: 614
Registered: July 2011
Senior Member
Administrator
So - installing the way you did is fine; you didn't do anything wrong by doing that. We just integrated the driver installer into the console to make things simpler for folks (one download, one piece of software to work with).

The hang you encountered is an unfortunate macOS bug; its not specific to our driver. We do have a faq on our website about how to solve this, but your solution works too if you have one than more mac available (and it is probably easier).

Thanks for the update!
Re: MH Link install frozen Macbook [message #87950 is a reply to message #87949] Wed, 31 March 2021 17:42 Go to previous messageGo to next message
scardanelli is currently offline  scardanelli
Messages: 21
Registered: January 2014
Location: Merléac, Brittany, Franc...
Junior Member

Thanks BJ

In the meantime I had also installed (via 3D Console) on my MacPro running Mojave, and the same thing happened. So I had to target mode the other way around to remove kext file, but it installed fine second time. Hopefully when my card arrives on Friday it'll be smooth sailing from there!

S
Re: MH Link install frozen Macbook [message #87951 is a reply to message #87950] Wed, 31 March 2021 23:53 Go to previous message
bj is currently offline  bj
Messages: 614
Registered: July 2011
Senior Member
Administrator
As I said, it is an unfortuate issue with macOS; most people never see it, but some systems see it with a high frequency. It is related to some bug in the User Kext permission stuff that they added in 10.13
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