| MH Repair Service [message #86000] |
Fri, 10 January 2014 16:55  |
disgruntled
Messages: 1
Registered: January 2014
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Junior Member |
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Hi all,
Just wondered what other people's experience of MH (UK) repair has been, because mine has ... and continues to be ... shocking.
ULN2 sent off in August 2013. Since then:
I've not had a single email from either the UK firm (SCV) or MH that I haven't instigated myself
There was no confirmation of them receiving the unit
No contact telling me what was happening
After I finally got a response to my inquiries telling me it was going to MH (USA) for motherboard repair I still don't have a written confirmation of how much the repair will cost (which I asked them to supply) so I can't even remember the cost of the repair I authorised.
It's since being sitting (as far as I know) in the states waiting for parts.
It is now January. I've lost track of the number of projects (including 4 BBC 60 minute documentaries) I've done without it.
I assume they have been selling these units in the meantime - so perhaps they should have taken some parts out of one of those instead of making me wait over 4 months.
I love the ethos of the company, and the tech support I received online was excellent, but this has just made me completely loose faith.
And if someone from MH is listening - please help me out here!
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